Privacy Policy
Effective Date: November 30, 2025
At BoldRoute Post Falls Towing, we respect your privacy. This policy explains what information we collect, how we use it, and how we protect it. We keep things simple and straightforward because we believe you have a right to understand how your information is handled.
Information We Collect
When you contact us for service, we collect the information needed to help you. This includes your name, phone number, location, and details about your vehicle and the service you need. If you submit a request through our website form, we collect the information you provide in that form.
For payment processing, we collect necessary billing information such as your credit card details. This information is processed securely through our payment provider and we do not store complete credit card numbers on our systems.
We may also collect information about how you use our website, such as which pages you visit and how long you stay. This helps us improve our website and make it more useful for everyone.
How We Use Your Information
We use your information to provide the towing or roadside assistance service you requested. This means dispatching a driver to your location, communicating with you about service status, and processing payment for completed services.
We may contact you after service to make sure you were satisfied or to address any concerns. We might also send you information about our services, but you can opt out of these communications at any time by letting us know.
Your information helps us improve our services. We look at patterns and trends to understand how we can serve our customers better, but we do this in a way that keeps your personal information private.
Information Sharing
We do not sell your personal information to anyone. We only share your information when it is necessary to provide your service or when required by law.
Sometimes we need to share information with third parties who help us run our business, such as payment processors or insurance companies. These partners are required to keep your information confidential and use it only for the specific purposes we authorize.
If you request that we tow your vehicle to a specific repair shop or other location, we will share relevant information with that facility so they know to expect your vehicle.
Data Security
We take reasonable steps to protect your information from unauthorized access, loss, or misuse. This includes using secure systems for storing data and limiting access to your information to employees who need it to do their jobs.
However, no system is completely secure. While we work hard to protect your information, we cannot guarantee absolute security. You also play a role by keeping your account information confidential and contacting us immediately if you suspect any unauthorized use.
Your Rights and Choices
You have the right to access the personal information we have about you. If any of your information is incorrect, you can ask us to update it. You can also request that we delete your information, though we may need to keep certain records for legal or business purposes.
If you do not want to receive promotional communications from us, you can opt out at any time by contacting us or using the unsubscribe link in our emails.
Cookies and Website Technology
Our website may use cookies and similar technologies to improve your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our website.
You can set your browser to refuse cookies, but this might limit your ability to use some features of our website. Most browsers allow you to control cookie settings in their preferences or options menu.
Children's Privacy
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete it.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or for legal reasons. The effective date at the top of this page shows when the policy was last revised. We encourage you to review this policy periodically.
Contact Us
If you have questions about this privacy policy or how we handle your information, please reach out to us:
BoldRoute Post Falls Towing
601 E Seltice Way UNIT 202
Post Falls, ID 83854
Phone: (208) 710-8334
Email: hello@postfallstowservice.com